Pharmaceutical CRM

Yes! CRM Could Be Your Pharma Master Key Solution

STS CRM offers a vertical CRM solution that enables pharmaceutical and life science companies to automate industry-specific business processes and improve customer experience. Pharmaceutical companies leverage CRM to automate processes and increase revenue by empowering their field force with tools for cycle activities planning, marketing, sales and comprehensive analytics.

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Physician Profiles
Visits Planner
Activity Manager
Visits Audit
GPS Position Tracker
Sales Rep. Routing
Android Mobile App
iOS Mobile App
Reporting Tool

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CRM could

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Have a look on CRM features

Medical Rep. Cycle Planning

  • Save your time and boost your efficiency with cycle activity planning.
  • Automatic scheduling of visits.
  • Instant calculation of a number of possible visits taking into account rep’s schedule and workload.
  • Preconfigured reports and graphs to perform the plan vs. actual analysis of key indicators for the results of the cyclic tasks.
Visits Cycle Management

  • Enable your medical reps to work smarter by providing them with mobile access to key information anywhere at any time.
  • Access to complete customer database remotely.
  • Automatic scheduling of visits
  • Route planner
  • Capabilities to view geographic locations (maps, GPS or GSM)
Sales Process Management

  • Empower your sales efforts with vital information about sales plans and distribution channels.
  • Capabilities to automate pharma specific processes.
  • Sales automation tools to remain flexible in sales planning and monitor plan execution.
  • Database management of products with detailed description for each drug that can be used to successfully plan sales, manage pricing, etc.
Monitoring and Reporting Management

  • Automatic data import to analyze the results of the work with distributors and pharmacy networks.
  • Smart and efficient analytical reports.
  • Clear monitoring and evaluation medical reps. quality of work and efficiency.
  • Quick overview dashboards shows day-by day updates , outputs and sales process.
Enhanced customer service facilities

  • Provide more efficient and effective service with an accurate and complete view of your customers across all channels.
  • Contact center automation.
  • Registering cases and assigning an agent to work on the case.
  • Monitoring the status and duration of the case resolution
Doctors / Hospitals Management

  • Gain a better understanding of your key doctors and take advantage of an account-based selling model.
  • Provides tools to identify key accounts (hospitals) and maintain successful communications with primary and specialty care clinics, preferred pharmacy networks, etc.
  • Develops relationship strategies and plan target activities with each of the key accounts.
  • Markets new products with a reduced time frame.
  • Measures quality of relationship with each account.

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