19
Jul
Business
Still Unaware Of What CRM Is ?
Customer Relationship Management (CRM) is a term that refers to practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle ensuring that every step of the interaction with consumers goes smoothly and efficiently in
13
Sep
CRM Definition
To define CRM, you should first understand its history. CRM stands for customer relationship management, not long ago, the CRMs of the 1980s and before came in the paper-based tools. Pen and paper were the foundations of the first CRMs, so any tracking of customer information during this era was
